Please read these terms and conditions carefully. They contain important information concerning customer’s (“Customer”) legal rights, warranties, obligations and available dispute resolutions remedies.
Parties
Heypack is a professional cosmetic packaging manufacturer, a creative design team and a professional sales group at Yiwu Zhejiang. We are a private enterprise that focuses on production and selling of all kinds of package and containers. Over the past 15 years, we have offered package service for more and more enterprises. We are dedicated to the improvement of the design level of our business.
If you have any questions about the Website or the Terms of Use, please contact: sales07@heypack.com
General Terms
By accessing and connecting to the Website from any device including but not limited to; browsing the Catalogue via the Website, reading other sections of the Website or making contact via the Website, You agree to accept and abide by these Terms of Use and the Privacy Policy which also contains information regarding Cookies and their use. If You disagree in full or in part with these Terms of Service or the Privacy Policy, You should leave the Website and cease to use its services immediately. Heypack may from time to time change or update all or part of these Terms of Service or the Privacy Policy. Heypack therefore advises you to read the Terms of Service regularly and print a copy of these Terms of Use for future reference.
Access to the Website is free of charge. Access to the Website is permitted on the basis that Heypack may, at its discretion and without notice, modify/ cancel/ interrupt/ suspend any part of the Website or the whole of it. Heypack holds no liability to you or any third party, should any part or the whole of the Website not be reachable, accessible or available for any reason whatsoever.
The information provided on the Website, and within the Catalogue, is for general information only and does not constitute or construct a sale or purchase agreement or offer of any kind. Additional information may be requested via ‘CONTACT US’ page of the Website.
You Should agree:
• not to attempt to overcome any security or protection on the Website;
• not to reproduce, duplicate, copy or re-sell any part of the Website;
• not to access without authority, interfere with, damage or disrupt:
- any part of the Website;
- any equipment or network on which the Website is stored;
- any software used in the provision of the Website; or
- any equipment or network or software owned or used by any third party.
Without limitation, all photographs, descriptions, videos and graphics and all content contained within the Website and Catalogue are the property of HCP Group. You are permitted to visit the Website, print and copy images, and transmit images that are present on the Website for personal lawful use only and not for commercial use or resale. You are not permitted to copy in whole or in part the Website and the Catalogue without the express permission of Heypack.
Heypack is not responsible for any damage or disruption caused by any errors, viruses, omissions, corrupt files, connection issues, failure of devices, or deletion of content.
Wholesale Only
Heypack sells its complete offering wholesale to Business Customers, while also serving individuals. Generally the minimum order is 10000 pieces per design.
Payment
We accept payment as the following. 30% T/T deposit, 70% balance before delivery 30% T/T deposit, the balance L/C 100% TT in advance, Western Union/ Paypal for small amount payment.
Private Label
We could offer various printing ways: the screen printing, hot stamping, offset printing,
labeling and etc.
Cancellations
Our production time are always 20-25days after pre-production sample confirmation. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.
Returns & Exchanges
All wholesale orders are final and cannot be returned or exchanged.
Damaged Items / Order Errors
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.
Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.
Force Majeure
Heypack is not responsible for any loss or damage occurring by reason of delay or inability to deliver caused by acts of God; severe weather; war; common disaster; fires; strikes; labor disruptions; delays in delivery of material or goods by suppliers; imposition of governmental embargoes, regulations, price limitations or controls; accident; delays of common carriers; delays in customs clearance; or from any other cause which is unavoidable or beyond Heypack’s reasonable control. Any delivery date may be extended, at Heypack’s option, to the extent of any delay resulting from a force majeure event.