Q 1, What is HEYPACK?
Hey: Heypack is a professional package supplier about cosmetics, skincare, face care, body care, beauty, care spa, natural products, and perfume industry.

Q 2. Can you help me to find the product which I can’t find on your website?
Hey: Definitely yes. Heypack team is very pleased to develop specially package for you, we will work with you to find products that satisfy you.

Q 3. Can I get some samples before placing the order and how long for a sample? 
Hey: Yes, and samples are always free. The delivery time is 1-3 days. If customized samples, time spent is different according to your artwork, 7-15 days for a pre-production sample.

Q 4. Can you label or decorate the package?
Hey: Yes, of course. We could offer various printing ways: screen printing, hot stamping, offset printing and labeling, etc.

Q 5. How long can I expect to receive my goods after I place an order?
Hey: It usually takes 20-25 days to finish the whole process after pre-production sample confirmation.

 
Q 6. What’s your packing method?
Hey: Heypack provides standard export carton packing to make sure safe delivery. We also accept the special packing method according to the customer’s design.

Q 7. How do you ship the finished products?
Hey: Heypack could provide any kind of shipping way for the customer. By sea or Plane with FCL or LCL. And by couriers: TNT/DHL/FEDEX/UPS, etc.

Q 8. The way of payment?
Hey: We accept payment as the following: 30% T/T deposit, 70% balance before delivery 30% T/T deposit, the balance of L/C 100% TT in advance, Western Union/ Paypal for small amount payment.

Q 9. How do you ensure quality?
Hey: We will make samples before volume production and test them after the sample approved, and make 100% inspection during production, then do random checks before packing, finally, we will take pictures after packing.